Contact
We answer by email, usually within one working day.
Email support@vinfromreg.co.uk.
If it is about a lookup, include the registration number and the email address you used at checkout so we can find it.
About a pending payment
When a lookup does not find a VIN, the hold on your card is released straight away and you are not charged. Your bank may go on showing the amount as pending for a few days before it disappears. If it has turned into a completed payment, email us and we will put it right.